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Sharma Analytics - 440 Burroughs St, Detroit MI 48202 - 313-744-5782

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Your IT Helpdesk will never get strategy right

February 6, 2019

You helpdesk is geared for firefighting, not strategic thinking. It's unfair to expect them to "Keep the lights on" and handle "Strategic IT" at the same time.   If a user calls your helpdesk, they'll drop everything to work on the issue at hand, because of this your strategic technology initiatives will always be on the backburner. 

 

 

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